The Application, including through the engagement of specialized third parties for data protection, storage, hosting, and operation of related technical systems, implements appropriate technical, organizational, and administrative measures to protect personal data against unauthorized access, use, modification, disclosure, loss, destruction, or misuse.

Such measures may include:

1. Access control and authorization management.

2. Implementation of appropriate technical security safeguards.

3. Protection of databases and stored information.

4. Data backup and recovery procedures.

5. System monitoring and security oversight.

6. Detection and remediation of security incidents and vulnerabilities.

7. Regular updates of systems and technical security measures.

8. Measures designed to reduce the risk of fraud and unauthorized use.

9. Protection of user accounts and authentication mechanisms.

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Disclaimer

The Application exercises reasonable care and implements appropriate measures to protect personal data and its electronic systems. However, users and service providers acknowledge that electronic systems, internet services, and technologies used for storing and processing data may be exposed to risks, failures, or attacks despite the implementation of reasonable security measures.

Accordingly, the Application shall not be liable for any loss, damage, interruption, unauthorized disclosure, destruction, leakage, or unavailability of data resulting from circumstances beyond its reasonable control, including but not limited to:

1. Cyberattacks, hacking, unauthorized access, or security breaches.

2. Viruses, malware, or other malicious software.

3. Failures or breaches affecting systems operated by contracted third parties.

4. Failures of hosting services, servers, storage systems, databases, or cloud infrastructure.

5. Internet, telecommunications, or power outages.

6. Technical failures or emergency events beyond reasonable control.

7. Natural disasters, fires, accidents, epidemics, or public emergencies.

8. Governmental, judicial, or regulatory actions or decisions.

9. Force majeure events or extraordinary circumstances that could not reasonably be anticipated, prevented, or controlled.

10. Disclosure by the user of login credentials, verification codes, or granting unauthorized access to their account.

11. Any other cause beyond the reasonable control of the Application.

Nothing in this section shall limit any liability that cannot be excluded under applicable law, nor shall this disclaimer apply where damage results from the proven negligence or misconduct of the Application.

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Support and Complaints Data

1. If a user contacts the Application through customer support channels, approved communication methods, submits a complaint, objection, inquiry, or support request, the Application may collect information provided during such communication, including the user’s name, contact information, booking or service details, messages, attachments, and any information necessary to understand and process the request or complaint.

2. Such information is used to provide support, verify requests, investigate and resolve complaints or objections, take appropriate actions, protect the rights of all parties, and comply with applicable legal and regulatory obligations.

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Location Data

The Application may request access to the location of customers and service providers where location information is necessary to provide a service, process a booking, or identify the location where a service is to be performed.

Location data shall be used solely for the purpose for which it was collected and in accordance with the permissions granted by the user. Users and service providers may disable location access through their device settings; however, doing so may affect certain features or services that depend on location functionality.

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Cookies and Similar Technologies

1. The Application may use cookies and similar technologies to operate the Application, improve services, protect accounts, and analyze performance.

2. Cookies and similar technologies may be used for the following purposes:

   1. Enabling essential Application functions.

   2. Saving user preferences and settings.

   3. Maintaining user sessions and facilitating login.

   4. Protecting accounts and transactions.

   5. Analyzing Application usage.

   6. Measuring performance and service effectiveness.

   7. Detecting technical issues and failures.

   8. Enhancing user experience.

   9. Supporting marketing or advertising services where applicable.

Users may be able to manage certain cookie preferences through their device or browser settings. However, disabling certain cookies may affect the functionality and performance of some Application features.

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Marketing Communications

1. The Application may use certain user and service provider information to send updates, information, offers, promotions, or services that may be relevant to them through email, SMS messages, push notifications, in-app messages, or other available communication channels.

2. Users and service providers may opt out of marketing communications through the methods provided in the communication itself or within the Application where available. Opting out of marketing communications will not affect the delivery of essential service-related communications, including notifications relating to accounts, bookings, payments, cancellations, refunds, security matters, or operation of the Application.

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Social Media and External Content

1. The Application may provide features, links, integrations, or tools associated with social media platforms, external websites, or third-party services.

2. Use of such features may enable the relevant third party to access certain information in accordance with the user’s settings and the privacy policies of that third party.

3. External websites, applications, and services operated by third parties are governed by their own privacy policies and terms of service, and this Privacy Policy does not apply to them.

4. The Application does not control how such third parties collect, use, store, or process information outside the scope of its control.

5. Users and service providers are encouraged to review the privacy policies and terms of any third-party service before using it.

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Third-Party Content and Services

1. The Application may contain links to, integrate with, or provide access to third-party content, tools, advertisements, products, services, or other resources.

2. Certain third-party services may require the disclosure or transmission of information in order to provide the requested service.

3. The use of such services is subject to the privacy policies and terms established by the relevant third party.

4. The Application shall not be responsible for the independent practices, actions, content, products, or services of third parties beyond its control.

5. Users and service providers should review the privacy policies and terms of any third-party service before engaging with or using such services.

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Data Retention

1. The Application retains personal data for as long as necessary to fulfill the purposes for which it was collected, as required by applicable laws and regulations, or as reasonably necessary to protect legal rights, verify transactions, resolve disputes, process complaints, and satisfy financial or legal obligations.

2. Certain information may be retained after account closure or termination of use where retention is required by law or reasonably necessary to protect rights, comply with obligations, or address legal and regulatory requirements.

3. When personal data is no longer required, it will be deleted, destroyed, anonymized, or de-identified in accordance with applicable laws and the nature of storage, backup, and recovery systems, including systems operated by third-party service providers engaged by the Application.

4. Where a user or service provider requests deletion of personal data, the Application will make reasonable efforts to fulfill such request and, where applicable, notify relevant third-party service providers to delete associated information, unless retention is required or permitted by law or necessary to protect legal rights, obligations, or legitimate interests.